7-Day Refund Policy
At MenuIPTV, customer satisfaction is important to us. Eligible customers may request a refund within 7 days of the original purchase date, subject to the conditions described in this Refund Policy.
Refund Eligibility
A refund request may be reviewed when:
- The request is submitted within 7 days of purchase.
- A verified technical issue prevents the service from functioning as intended.
- Our support team has been given a reasonable opportunity to investigate the issue.
- The customer provides the necessary order information.
Non-Refundable Situations
Refunds may not be available when:
- The refund request is submitted after the 7-day period.
- The customer changes their mind after significant service use.
- The issue is caused by an unsupported device or third-party application.
- The customer's Internet connection or network causes the issue.
- Incorrect information was provided during the order process.
- The service has been misused or shared without authorisation.
Technical Issues
If you experience a technical problem, please contact our support team before requesting a refund. We will make reasonable efforts to identify and resolve the issue.
Customers may be asked to provide relevant information about their device, application or Internet connection to help our support team investigate.
How to Request a Refund
To request a refund, contact MenuIPTV within 7 days of your purchase. Please provide your email address, order information and a brief explanation of the reason for your request.
Refund Review
Each eligible refund request is reviewed individually. We may contact you for additional information before making a decision.
If a refund is approved, it will be processed using an available and appropriate refund method. Processing times may vary depending on the payment provider.
Changes to This Refund Policy
MenuIPTV may update this Refund Policy from time to time. Any changes will be published on this page with an updated revision date.